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18500 Murdock Circle
Port Charlotte, FL 33948

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Pay My Bill


Pay Your Bill Your Way

Warning: If you have received an urgent notice and are in imminent danger of having your services disconnected, we recommend you speak to a customer service agent when making your utility payment. Please call 941.764.4300 if this applies.​​

Please be aware of longer mail delivery times when sending your payment. To ensure your payment is received promptly, you can pay your bill in-person or at one of our drop box locations.

The Utilities Department offers several options to pay your water and/or wastewater utility bills. These are the only sanctioned vendors allowed to accept your payment. Other third-party websites may delay payment to us and potentially cause penalties and shutoffs.

Pay in-person 

The Customer Support Center and the Charlotte County East Port Environmental Campus located at 25550 Harborview Rd. is currently closed. The drop box at the entry gate is still open. 

You can pay your bill in person at the Customer Payment Center located at the Murdock Administration Center, 18500 Murdock Circle, B-109.

Hours of operation are 9 a.m. to 4 p.m., Monday through Friday (except holidays). 

Pay online

Quick Pay Provided by Billtrust
You can make a one-time payment without enrolling in eBill using your Visa card, Master Card, Discover card, checking or savings account. Billtrust charges a convenience fee of $3.95 to use this service. Quick Pay

eBill Provided by Billtrust
You can enroll in eBill, an automated method of receiving and/or paying your bill online. Once enrolled, you may make one-time payments or set-up automatic payments via your checking or savings account. You may also use this option to receive and view your bill online without making a payment. This service is free of charge. Pay online

If you enroll in eBill, you will be able to view your bill upon login. You will receive your eBill with the next billing cycle and all paper bills will cease. If you wish to receive an electronic bill, but do not wish to pay on line, you need to enroll in eBill but not elect a payment method.

You can cancel and update your automatic payment by logging into the eBill service. Once you are logged in, select Setup and then Automatic Payments to make your changes. Please contact the Utilities Department at 941.764.4300 for assistance.

Both of these services are available 24 hours a day, 7 days a week.

Payments made through Billtrust will be identified on your Banking or Credit Card Statement as Charlotte Utility. Payments made online after 2 p.m. will not be posted until the next business day.

A convenience fee is charged in addition to the original bill amount for payments. The fee is paid directly to Billtrust to cover their costs to provide the services plus merchant fees. This fee is non-refundable. Charlotte County Utilities does not receive any portion of this fee. Pay online

Automated Pay by Phone
By calling 941.764.4300 and selecting #1, or calling 1.855.288.9286, you can check your balance due and pay your bill with a VISA, MasterCard, Discover card, or your checking account using a touch-tone phone. This service is available 24 hours a day, 7 days a week. Billtrust charges a convenience fee of $3.95 to use this service.

Pay by drop box

You may pay your bill using your Check or Money Order (please do not place Cash in the drop box) and drop your payment in one of our convenient Drop Box locations. To ensure proper credit, please list your Charlotte County Utilities account number on your payment.

Off-Site Drop Box Locations

  • West County Annex (drop box outside), 6868 San Casa Drive, Englewood
  • Administration Center (drop box inside), 18500 Murdock Circle, Port Charlotte

Payments made at off-site drop box locations may take two or three days to reach our office for processing.

On-Site Drop Box Locations

  • Charlotte County East Port Environmental Campus (at entry gate), 25550 Harborview Rd., Port Charlotte

Payments made after 12:00 p.m. at the on-site drop box will not be processed until the next business day.

This service is free of charge.

Automatic Bank Draft

Automatic Bank Draft Authorization Form

Automatic Bank Draft Cancelation Form

Financial Institutions/Banks

​​​Most banks and credit unions have partnered with financial management services to offer online billing and payment features. Charlotte County Utilities is partnered with CheckFree, FISERV, Metavante and FIS. Contact your bank or credit union to determine if they participate. Please be sure to use your account number as shown on your bill.

Pay by mail

Checks or money orders can be sent to:
Charlotte County Utilities
P.O. Box 516000
Punta Gorda, FL 33951-6000

Please DO NOT send cash through the mail. We reserve the right to present your check electronically for payment by your bank. Please include payment coupon in an envelope and write the account number on the check to ensure proper posting to the account.

This service is free of charge.

Delivering Exceptional Service

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